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Project 5: Help


Goal 1: Get Help



Goal 1: Get help with your own family history work.


Vault

Although The Family History Guide has a wealth of resources and tasks to work on, there are times when you need some personal assistance with challenges in your family history. This goal points you in the right directions.




Choices


AExplore the Ancestry Support Center.


  1. In the top menu, click Help (question mark icon).
  2. To explore Help tools, select Support Center, Ancestry Academy, or Community.
  3. To select a help question, click the Help icon again. In the "What Can I help you with?" field, type a keyword or question. You can select from entries in the Articles of Ancestry, DNA, Family Trees, or Mobile categories, or click View All in any category.
  4. To use an AI assistant for help in this screen, click the "Ask Leif" button (lower right). You can then type questions and interact with the virtual agent.

Resources
  1. Learn more about the Support Center in this article.

    AC—Using Ancestry Support


BGet help for your own research tasks.


Summary
  1. Know how to ask the right questions to get the help you need.

    AJC—How to Get Your Genealogy Questions Answered - 2016

  2. Find volunteer researchers who can help you on the Random Acts of Genealogical Kindness site.
  3. Get help searching records from lookup volunteers noted on the Genlookups site.
  4. Find help translating genealogical documents with the Genealogy Translation Facebook group.
  5. Explore the FamilyTreeCircles site for help with crowd-sourcing your family history.
  6. AI Chat: Learn about effective questions to ask artificial intelligence (AI) chat agents.

    FTA—How to Get Useful Answers to Your Genealogy Questions - 2023
Exercises



C(Optional) Explore the resources at a FamilySearch center.


  1. Visit a local FamilySearch center and talk with a volunteer. These services are free to all. To find a list of nearby family history centers, click here. To find a FamilySearch center anywhere in the world, click here.
  2. Use the free Premium website offerings at a FamilySearch center. These include full access to Ancestry, Findmypast.com, Ancestry.com and others. See the full list of premium sites available at each family history center.
  3. Explore Ancestry questions in the Genealogy Stack Exchange.